New in Address Manager 25.1, users can create DNS/DHCP Server support bundles from the
UI for troubleshooting with BlueCat Customer Care.
Note: For DNS/DHCP Servers in xHA
pairs, this operation can be performed on the active/passive servers in an xHA
pair individually. For Address Manager servers in replication, this operation
can be performed from either the Primary or Standby server. The user session
must not be read-only to perform this operation from a Standby
server.
To create an DNS/DHCP Server support bundle:
- Select the Global tab in the sidebar.
- Select System logs.
- Select the name of the DNS/DHCP Server in the sidebar.
- Select New support bundle
- Under General, set the following parameters:
- Logs and data—select from the following
options:
- Include all logs and data—include all data that could be needed for investigation, troubleshooting, and debugging.
- Include all logs and data except
/etc/ssh—include all data that could be
needed for investigation, troubleshooting, and debugging,
except for
/etc/ssh. - Include all logs and data except
/jail/replicated/jail—include all data that
could be needed for investigation, troubleshooting, and
debugging, except for
/jail/replicated/jail. - Include only logs and checksums—include only log files and checksums.
- Logs and data—select from the following
options:
- On the Additional data tab, set the following parameters:
- Include check sums—indicates whether to compute MD5 checksums of select files.
- Include /proc filesystem—indicates whether to
capture the contents of the
/procfilesystem. This process may be long-running.
- Select Create or Create and add another.