Viewing the service version of a site - BlueCat Edge - Service Point v4.x.x

You can view the version of software that has been configured to run on all service points and Service Point v4 instances that have been deployed from the site from the individual site details page or from the Service Version column on the Sites overview page.

1. On the Sites page, select the site you want to work with.
2. The Site details page displays the following information:
   • Applied Service Version: The current software version that has been configured to run on all service points and Service Point v4 instances that have been deployed from this site.
   • Latest Available Version: The latest available version of DNS resolver service software.
   • Site Update Initiated: The timestamp of when the service points and Service Point v4 instances update selection was confirmed at the site level.
     Note: When updating the Service Version on multiple sites, the Site Update Initiated of the selected sites will display the same timestamp. For a more accurate representation of when the update was initiated on each DNS resolver service, refer to the Update Initiated field in the DNS resolver service details page.
   • Site Update Status: The status of the last DNS resolver service update. The individual update status of each connected DNS resolver service is cumulatively displayed in this field as follows:
     • Completed - All connected DNS resolver services deployed from this Site were successfully updated to the Service Version configured at the Site.
     • In progress - At least one of the connected DNS resolver services deployed from this site is updating to the Service Version configured at the Site.
     • Rolling back - At least one of the connected DNS resolver services deployed from this Site could not successfully update to the Service Version configured at the Site and is currently rolling back to the Service Version that was running before the update was initiated.
     • Rollback completed - At least one of the connected DNS resolver services deployed from this Site could not successfully update to the Service Version configured at the Site and successfully rolled back to the Service Version that was running before the update was initiated.
     • Failed - If at least one of the connected DNS resolver services deployed from this Site has one of the following issues:
       • The DNS resolver service could not successfully update to the Service Version configured at the Site and was unable to successfully roll back to the Service Version that was running before the updated was initiated.
       • The DNS resolver service returns the Timed out state.
     • Unknown - The DNS resolver service update status could not be determined across the Site.
     • No connected DNS resolver services - The DNS resolver service update was applied to a Site that contains no connected DNS resolver services.
       Note:

       • The Site Update Status of the site uses the following precedence order based on the statuses returned by the DNS resolver services:
         • Failed
         • Rolling back
         • Rollback completed
         • In progress
         • Completed
         • Unknown
         • No connected DNS resolver services
       • A DNS resolver service returns the Timed out status when it could not return its update progress to the site within 15 minutes of it starting the DNS resolver service update. The DNS resolver service update status will continue to display the Timed out status until the next attempted update.

         You can review the status of each DNS resolver service deployed from a site by reviewing the Site details page or by reviewing the individual DNS resolver service details page.

         If your DNS resolver service returns the Timed out status:

         • Review the Current Version and Applied Version field of the DNS resolver service details page. If the versions are the same, the update applied successfully but the Update Status was not updated correctly, and no further action is required.
         • If the versions listed in the Current Version and Applied Version fields are different, retry the DNS resolver service update. For more information, refer to Retrying the service update.
         • If the Connection State of the DNS resolver service is Disconnected, review the Cloud access requirements and the connection between the DNS resolver service and the BlueCat Edge Cloud to ensure that the DNS resolver service can communicate with the BlueCat Edge Cloud. Once the DNS resolver service Connection State returns Connected, you can retry the DNS resolver service update.

         If the issue persists and you can't successfully update the DNS resolver service, contact BlueCat Customer Care for assistance.

       • If the status of the Site Update Status is Rollback completed or Failed, you can retry the update. For more information, refer to Retrying the service update.

   From the Sites overview page, you can use the Applied Service Version column to quickly view the configured Service Version of that site. If you have automatic DNS resolver service updates enabled, this column displays the latest Service Version for all sites.

   The following icons might appear next to the Service Version and indicate the following:

   • - The DNS resolver service Update Status of the Site is Rolling back, Rollback completed, Failed, or Unknown.
   • - The DNS resolver service Update Status of the Site is In progress or No connected DNS resolver services.

   The icon is only visible to System Administrators and is greyed out if you have not disabled automatic DNS resolver service updates. If you have disabled automatic DNS resolver service updates and your sites are not running the latest DNS resolver service update, a small circle displays at the top right of this icon, indicating that a new Service Version is available to be deployed to your sites. For more information on manually updating the Service Version of sites, refer to Manually update DNS resolver service versions.