Information about how to get help and/or access the documentation is available in DDI orchestrator in several places:
- In the right sidebar on the DDI orchestrator front page
- By selecting the help icon
in the navigation menu — This opens the Need help?
panel on the right, which contains context-sensitive help, links to the
documentation, and information about contacting support.
Contacting support
Providing the best possible support to our customers is very important to us. Please help us help you by following these guidelines.
Critical issues
If you have a valid service contract and the issue is considered critical, please contact our Call Center and clearly state that this is a critical issue. Your Service Contract User Guide contains the necessary Call Center contact information.
Clear description
It’s important that you provide a clear description of the issue. Please include the current version number of your DDI orchestrator instance and related components, and provide detailed information based on the following questions:
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What were the circumstances when the issue occurred?
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Did an upgrade take place recently?
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Has anything specific to your DNS/DHCP changed recently?
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Do you have any log files or screenshots available that might help diagnose the problem?
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In which part of DDI orchestrator did the issue occur? For example, Central, the DNS/DHCP Agents, the Web Application, etc.?
Contact BlueCat Customer Care
Contact BlueCat Customer Care at https://care.bluecatnetworks.com with the answers to these questions. We will respond as soon as possible.
Support contracts
If you have a Support contract, please refer to the contract for more information.