As we reviewed previously, you must first identify a user account that LiveAssurance uses to connect to the device. You can either create a new user account on the vendor device, or use an existing user account. Our recommendation is to use a unique user account to identify LiveAssurance for audit reasons. The next step is to create the credential set from the Credential Sets tab, and then add devices from the Devices tab.
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Filter the devices by keyword or labels.
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Sort by device name or issue severities.
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Select the checkbox for a device (or, the row containing the device) to view the device summary drawer on the right side of the page. From here, you can edit the device details, generate a device report, create labels, delete devices, or suspend them if you’re doing maintenance and then resume automation later. Click More Device Info to view more details of the selected device.
The following image shows the Devices tab and the device summary drawer, with the various options highlighted.
In the following example, all devices were selected, which activated the device options and also gives a quick count overview in the device summary drawer. You can review the issue details from the device summary drawer.
You cannot get device issues to show in the device summary drawer with multiple devices checked. Also, you do not need to have a device checked to see a more detailed issue review.
- In the AUTO-DETECT section, view the Issue Description, Remediation Steps, and Rule Configuration.
- Click the vertical ellipsis icon next to the Archive button to disable the issue, change the threshold values, or directly email the Support team.
- Use the Assignee drop-down menu to assign the issue to a user.
- Click Archive to archive the issue.
- Click Details in the device-name section to view the device details, including systems running in a container. You can also access this page when you click More Device Info in the device summary drawer.
- In the Notes section, view existing notes for the issue and click the notes icon to add new notes.
The following image shows the Issues tab, which displays details of the selected issue, with the various options highlighted.
Device Report
Within the device summary drawer, click the Report icon at the bottom to generate a report. The report has many options, so it is best to review them after you add a device. You can scroll through, or search by an area of interest, check multiple options, and then click Export.
The following image shows an example of the Inventory Reports window that displays various report metrics to choose from.
Helpful Hints
If you leverage filters to search through issues and devices, be sure to reset the filters once you are done by clicking the filter icon, as shown in the following image. It could appear as though the system is not showing all the data.