When subscribing to LiveAssurance, Insight is also enabled. Insight is a massive database of knowledge, composed of checks, misconfigurations, and issues created from networks from all over the world. LiveAssurance utilizes this anonymized data to continuously expand its learning curve, in an effort to better predict, prevent, and give our users remedial, comprehensive solutions to their most common problems they did not know they had. Please note that Insight requires access to “service.indeni-ops.com” over ports 80 (HTTP) and 443 (HTTPS).
What data is being sent?
- Issues issued by LiveAssurance, excluding IP addresses and confidential information LiveAssurance deems sensitive.
- Trends of critical metrics on devices LiveAssurance is connected to – such as CPU, memory, disk space, NIC utilization.
- Samples of logs from devices LiveAssurance is connected to with IP addresses and sensitive information removed.
- A copy of the inventory report (similar to what’s issued via the LiveAssurance web dashboard), with IP addresses and sensitive information removed.
- Information of the LiveAssurance server itself (version, memory usage, disk space usage, etc.).
- Current configuration of the LiveAssurance server (devices connected to, users defined, etc.). Note that this configuration does not contain passwords or keys.
Data Types:
- LiveAssurance – Version, Build
- User – Email
- Device – Monitored Vendor, Model, OS_Name, OS_Version, VS_Host*, VS_Count*, Chassis*
- Notifications – Headline, Severity, Resolved, Archived
*LiveAssurance Setting
Why is this data being sent?
The data is used to collect industry-wide statistics on how devices are being used, what issues are occurring, the performance of the devices, etc. And with this knowledge, we can learn and identify more issues. Specific device data, such as the logs, are used to improve our algorithms for expanding our knowledge automatically. For example, certain logs that appear across multiple devices in multiple locations help us discern their importance.
How is the data secured?
Before the data leaves the LiveAssurance server, it is cleaned (IP addresses and sensitive information removed), archived, and encrypted. It is then sent to our file store on Amazon Web Services (S3) using HTTPS. The file is then pulled by a separate system, decrypted and analyzed. The results of the analysis are stored in several different databases that are only accessible using two-factor-based credentials available to a few key BlueCat employees. The data stored in these databases is separated to ensure that it cannot be used in a manner that may compromise the safety of any of our customers.