Unable to detect MAC address - Adaptive Applications - BlueCat Gateway - 3.0.0

Device Registration Portal

Locale
English (United States)
Product name
BlueCat Gateway
Version
3.0.0
The MAC address for clients cannot be determined if DRP is unable to talk to the assigned DHCP server or the assigned IP of the client is not a part of the DHCP pools.
  • To test the issue, log in to Gateway and access the BlueCat DNS/DHCP server section in the DRP configuration. Test the connectivity to confirm if DRP can communicate with the DHCP server.

  • You can check if the IP address is a part of the DHCP pools from the Address Manager configuration.