Additional status states to root cause assists (RCA) have been added. This help customers to better understand the current state of their RCA rather than always seeing a generic “Root cause assist in progress... Please check back later for the results.” message.
| State | Meaning | Example Message |
| UNKNOWN | LiveAssist has no information about the alert ID in question. Possibly because the alert data has not been sent from LiveNX. | The system cannot determine the current status of this alert. |
| PENDING | There is information for the alert but no RCA has been attempted yet. This could be due to waiting for the timer task to trigger or the platform not having enough resources to tackle this yet. | The alert is queued and waiting to be processed. |
| FAILED | RCA has attempted to run but has failed. This could be due to insufficient information. | The alert processing has failed due to lack of data. |
| SUCCESS | RCA is completed. | The alert was successfully processed without any errors. |
| NOT_APPLICABLE | The alert ID in question should not have an RCA. | The alert does not require processing based on its configuration. |
Examples