Any admin can navigate to the LiveAssist configuration page to register for LiveAssist.
- Click “Register”
- Fill out form with email and company.
- The hostname can be skipped. It is pre-populated with the
correct value.
- Only in edge cases will this value need to be changed.
- The bypass proxy only matters for customers who have a proxy
configured.
- If no proxy is configured the setting does not matter.
- “Submit” the inputs
- A successful response message will be returned on successful submission
- On failure (e.g., invalid license, an error message will be displayed)
Once submitted, LiveAction will provision a system for the customer and email them the appropriate credentials via the email that they have provided.
The email will have all the necessary artifacts to use LiveAssist such as:
- User name
- Password
- Token
- OTEL LiveAssist endpoint URI
- Customer ID