LiveNX can integrate with ServiceNow for forwarding its Alerts as either Incidents or Events.
From the ServiceNow tab, enter the Hostname, Username, Password, and choose the Integration type.
Once connected, the Status will show as Connected.
Each ServiceNow implementation can be highly customized. To ensure LiveNX can deliver its alerts in the best possible format, many settings can be defined on either a global or per alert basis.
Global ServiceNow settings will be applied to all alerts that are forwarded by LiveNX to ServiceNow.
Per-alert settings only apply to the unique alert and will override any global settings. To customize the global implementation, click General Settings.
The LiveNX alert description can be forwarded to any free text field available in the ServiceNow implementation.
LiveNX will poll ServiceNow, learn the potential options, and provide a picker to choose the field
that bests serves the implementation.
The Default ServiceNow values will provide a list of the available parameters that were discovered by LiveNX.
These selected value(s) will be applied to all LiveNX alerts, unless they are overridden by per-alert settings.
The screenshot below provides an example of the Default ServeNow values. These could be different in each network, so more or fewer options may be presented.
ServiceNow Per-alert settings can be adjusted withing each alert’s Sharing configuration.