Troubleshooting - Adaptive Plugins - BlueCat Gateway - 20.6.1

Reporting Package Administration Guide

Product name
BlueCat Gateway
The following outlines tips and workarounds for possible issues that might be encountered when using the BlueCat Reports workflow:
  • When installing the container, you might receive the following error:
    “Error response from daemon: pull access denied for Adaptive_Plugin_DDI_Reporting_Package, 
    repository does not exist or may require 'docker login': denied: requested access to the resource is denied.”
    This can be resolved by logging in to the Quay repository through the command line before executing the docker run command. Use the following commands to log in to Quay:
    docker login
    Username: <quay_username>
    Password: <quay_password>

    Once you have logged in, execute the docker run command again.

  • When installing the container, you might receive an error that a port is in use. On the BlueCat Gateway server, run the following command to retrieve information about what ports are in use:
    sudo docker ps -a
    In the following example output, ports 80 and 443 are used:
    STATUS          PORTS                                         NAMES
    Up 34 minutes>8000/tcp,>44300/tcp  gateway_20_3_1

    Once you verify the ports in use, execute the docker run command again with different <http_port> and <https_port> port values.

  • If you have trouble with your Docker Quay login credentials or you do not have access to the Quay repository, contact BlueCat Customer Care for assistance.