- BlueCat Address Manager and DNS/DHCP Server v9.0.0 or greater configured accordingly including IP blocks, networks, DNS views, and zones.
- BlueCat Address Manager has been properly configured in your ServiceNow instance(s) by a ServiceNow administrator.
- The BlueCat Gateway CMDB app should be used with the ServiceNow Service Portal only.
Note: This application should only be used by internal users of your organization. If external users require access, take the necessary precautions to secure the app code, script includes, and instances as needed.