Approval request workflow - Adaptive Plugins - BlueCat Gateway - 1.1

ServiceNow BlueCat DDI Service Catalogue for Integrity Configuration Guide
ft:locale
en-US
Product name
BlueCat Gateway
Version
1.1
All approval requests submitted through the BlueCat DDI Service Catalogue portal can be found under Self-Service > My Approvals.
Tip: The Adding users to the Approvers group section in this guide provides instructions for adding users to the Approval group.
  1. The user designated as Approver navigates to Self-Service > My Approvals, as shown in the following image.


    The Approver opens the request, reviews it, and has these options for selection, as shown in the following image:

    1. Approve: completes the approval request and applies the changes on the Address Manager side

    2. Reject: denies the approval request and does not apply the changes on the Address Manager side

    3. Delete: removes the approval request from this user's approval list but keeps it available for other approvers.



  2. The approver approves the request by selecting the Approve option.
  3. Verify the record exists on Address Manager and the Comments field contains the ServiceNow ticket ID, as highlighted in the following image: