The MAC address for clients cannot be determined if DRP is unable to talk to the
assigned DHCP server or the assigned IP of the client is not a part of the DHCP
pools.
- To test the issue, log in to Gateway and access the BlueCat DNS/DHCP
server section in the DRP configuration. Test the connectivity
to confirm if DRP can communicate with the DHCP server.
- You can check if the IP address is a part of the DHCP pools from the Address Manager configuration.